Job Description

Job Description

Job Description

Communicator, Empathetic, Relationship-Focused, Negotiator, and Collaborator

When we think of the attributes needed to be successful as a Case Manager in the ReNew Domestic Violence Program , we envision someone who can establish trust and rapport with both individuals and families, particularly in emotionally charged situations. Key qualities include the ability to work with individuals from diverse backgrounds, demonstrate cultural competence, actively listen, and offer support through both practical solutions and emotional empowerment. The ideal candidate will also be a problem solver, compassionate in their approach to sensitive situations, and dedicated to helping families move toward healing and safety.

Our ideal candidate:

• Has a deep understanding of and passion for the mission, vision, and values of NorthPoint Health & Wellness Center and is driven by the desire to make a difference in the lives of those impacted by domestic violence, specifically in North Minneapolis and surrounding communities.
• Demonstrates experience in intensive case management, working with marginalized communities, and has the ability to build strong relationships with individuals in crisis.
• Is culturally competent and able to offer trauma-informed care, understanding the complexities of domestic violence, including the dynamics of power, control, and trauma.
• Has the ability to coordinate and facilitate empowerment workshops, including but not limited to topics such as healthy relationships, financial empowerment, and anger management.
• Possesses excellent oral, written, and group communication skills to effectively engage with participants, families, and community partners.
• Is highly organized, with the ability to manage multiple cases, track progress, and meet deadlines while maintaining the utmost confidentiality and professionalism.

Overview

The mission of NorthPoint Health & Wellness Center is to create a healthier community, anchored in three pillars: Whole-Person Integrated Care , Building Community Well-Being , and Health Equity . NorthPoint is a leader in providing comprehensive health and human services to the North Minneapolis community, integrating medical, dental, and behavioral health with human services.

Whole-Person Integrated Care
NorthPoint offers a continuum of care that integrates physical, behavioral, and social health in culturally responsive and trauma-informed ways. We aim to improve the quality of life for the community by addressing all aspects of health.

Building Community Well-Being
Our work focuses on enhancing social, economic, and environmental conditions that allow individuals and families to thrive. We believe that every member of the community should have access to the resources they need to achieve their full potential.

Health Equity
NorthPoint is committed to reducing health and social disparities and is dedicated to serving diverse populations with the highest level of respect and care.

About the Role:

As a Case Manager in the ReNew Domestic Violence Program , you will play a crucial role in addressing domestic violence prevention needs in the community. This role provides comprehensive support and intervention for individuals and families affected by domestic violence, with a focus on reducing violence and fostering healing.

You will work directly with individuals involved in domestic violence, either voluntarily or as mandated by the court, providing one-on-one case management, facilitating empowerment workshops, and developing safety and stability plans. This position also requires you to assess the needs of individuals and families, make appropriate referrals, and ensure that participants have access to necessary resources, including housing, employment, and legal support.

Key Responsibilities:

• Conduct intake assessments and provide one-on-one case management for individuals involved in domestic violence matters.
• Facilitate trauma-informed workshops on topics such as healthy relationships, financial empowerment, and anger management.
• Support families in developing safety plans and financial management strategies.
• Connect individuals with community resources, including housing, employment, financial assistance, and behavioral health services.
• Maintain accurate records, track participant progress, and prepare detailed reports on program activities and outcomes.

Qualifications:

• Bachelor's Degree in Psychology, Sociology or closely related field, preferred. Associates Degree with two (2) years of case management experience in a non-profit setting focusing marginalized communities, or a High School Diploma or GED with four (4) years' experience in case management in a non-profit setting working with marginalized communities.
• Two or more years of proven experience and the ability to perform intensive case management and programmatic functions for adults and youth.
• Demonstrated ability to effectively communicate, both verbally and in writing, with a diverse range of individuals, including program participants, colleagues, and community partners. Skilled in conducting intake interviews, assessments, and case documentation.
• Excellent oral, written and group communication skills to effectively interact with people of various ages, ethnic, cultural backgrounds, and economic status.
• Demonstrated experience developing and maintaining rapport with parents that leads to increased personal empowerment and self-sufficiency.
• Experience, commitment, and resourcefulness in working with disadvantaged low-income populations from diverse cultures.
• Knowledgeable of community, educational and economic resources, and social services in North Minneapolis.
• Highly developed organizational skills and comfortable taking initiative.
• Valid driver's license, proof of current insurance and reliable transportation required.
• Proficient in MS Word, MS Excel, and computer client tracking databases

Benefits and Perks:

Our workforce reflects the community we service, and we work hard to embrace diversity, inclusion, equity, and belonging. The organization encourages everyone at NorthPoint to bring their authentic selves to work every day. We offer a variety of programs and family-friendly benefits to all of our employees.

• 401(k) Retirement Plan
• Medical, Dental and Vision Coverage
• Employer Paid Basic Life Insurance Policy, Short-Term and Long-Term Disability Coverage

The passion and dedication of our employees makes NorthPoint a great place to work! If you are seeking a rewarding and challenging position that makes a difference in the community visit our website at and express your interest under Employment Opportunities Human Services.

EOE

M/F/D/V

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